Travel terms and conditions for Passengers using Fox Transfer airport transfer
services.
FOX TRANSFERS Kft. (registered office: 1041 Budapest, Csányi László street 34. Hungary ; company registration number: 01-09-887716, telephone number: +36 20 989 4440, email address: info@foxtransfer.eu, hereinafter: „Fox Transfers”) hereby releases its general terms and conditions („GTC”) of using its transfer services offered on its home page under https://foxtransfer.eu („Website”).
1. Terms used in this GTC
“Passenger” can be one or more persons travelling in a Transfer vehicle to/from an airport or a railway station to/from a specific destination
“Transfer” is the general name given to the pre-booked transportation of Passengers to/from a destination including airports, railway stations, cities and towns or other destinations stipulated by Passenger.
“Local Service Provider” is the actual provider of the Transfer service at the airport, railway station or city in question.
“Driver” the actual driver of the Transfer vehicle provided by the Local Service Provider.
“Private Transfer” is for the exclusive Use of Passengers travelling in the same party.
“Shared Transfer” is where two or more independent Passengers share the same Transfer service
“Shared Scheduled Service” is a transfer, usually by coach or by bus, which runs to a strict timetable and to fixed destinations.
“Group Transfer” is a transfer of 8 people or more travelling together for which a group price is charged
“VIP Transfer” is a high quality car, attracting a premium price, Used to convey a Passenger to a specified destination.
“Limousine Transfer” is the provision of a Limousine Usually for special occasions.
“Business Transfer” is a Transfer Using a minimum executive category of car, (e.g. Mercedes E-class) Used for the transportation of business Executives.
“Water Taxi” a Transfer service on water.
“Reservation” a booking made by a Passenger (or an agent acting on his/her behalf) of a Transfer service
“Reservation Voucher” a document that confirms Passenger reservation, showing all the details of the Transfer.
“Prepaid” means the Transfer is paid for in advance by Credit Card. A booking fee is normally charged for this service.
“Payment-on-the-day” requires the Passenger to pay the Driver of the Transfer before the Transfer takes place. Usually this is in Euros or the local currency in which the airport is based but sometimes other options are available.
2. Scope of this GTC
This GTC shall apply to all airport and railway Transfers service provided by Fox Transfers and shall form part of the agreement concluded by the parties. The Passenger accepts to be bound by this GTC by sending the order.
3. Description of the services
Fox Transfers offers worldwide airport and railway Transfer services for sale on the Website
Fox Transfers acts in the role of an Agent matching the travel needs of the Passenger with an appropriate form of airport or railway Transfer service provided by a Local Service Provider at the airport or railway concerned. Fox Transfers only accepts liability for its own booking processes and not the actual delivery of the Transfer service itself which will be performed by a Local Service Provider.
4. Pre-contractual information
All information on the Transfer services provided on the Website and all other information in this GTC forms part of the information on the services.
By sending the order the Passenger confirms that he/she has read, understood and accepted the pre-contractual information on the services.
5. The conclusion of the contract
5.1. Concluding the contract via electronic means
The contract is concluded by filling and sending to Fox Transfers the electronic application form accessible through the online reservation system on the Website or the Fox Transfers mobile app which contains all the relevant information on the Transfer service and the Passenger and allows to acknowledge and accept this GTC and Privacy Policy. Fox Transfers confirms the order by sending the Reservation Voucher by means of which the contract is concluded.
During the conclusion of contract via electronic means it is possible for the Passenger to fully learn the detailed description of the Transfer services, the content of the contract and this GTC before sending the order and to confirm that this happened before sending the order, furthermore to get information on the technical steps how to conclude the contract via electronic means.
5.2. Technical steps to conclude the contract
a) The Passenger shall choose the place and date of the Transfer, the number of the Passengers, the type of the Transfer on the Website;
b) The Passenger shall provide personal data (name, email address, phone number), flight details, the intended destination and other needs by filling the electronic application form accessible on the Website;
c) The system carries out a prior calculation of the fee payable by the Passenger;
d) The system checks all the possible input errors, missing data and provides help to identify and correct these data thereof, the Passenger shall correct or complete these data;
e) The Passenger shall choose the payment method;
f) Passenger certifies that he/she has read, understood and accepted this GTC and the Privacy Policy by ticking the box next to the relevant text before sending the order,
g) The Passenger can send the order via electronic means to Fox Transfers by clicking on the “Reservation” button in case of choosing payment on the day or by clicking on “Continue to payment” button in case of choosing payment by credit card or PayPal and then;
h) If the selected payment method is by credit card or PayPal the system redirects the Passenger to the secure payment website where the Passenger can complete payment by entering the necessary payment details;
i) The details provided by the Passenger on the payment page will be checked to determine if it is valid and has sufficient coverage to pay for the Transfer at the time of the Reservation;
j) In case of choosing payment of the day after sending the order, or in case of selecting payment by credit card or PayPal after the successful payment Fox Transfers confirms the reservation by sending a Reservation Voucher to the email address provided by the Passenger by means of which the contract is concluded.
5.3. The form of the contract
The concluded contract does not constitute a written contract but it can be permanently stored by the Passenger on the hard disk of her/his computer or in the memory of her/his mobile phone and the Passenger can display or print it anytime without changing its content or form.
5.4. The language of the contract
The language of the contract concluded by the parties is Hungarian. The translation of the contract to any other language only serves to inform the Passenger, in the event of any discrepancy between any versions, the Hungarian version shall prevail.
5.5. Reservation made by a third party on behalf of the Passenger
A Reservation can be made on behalf of the Passenger by a third party (e.g. travel agent, airline, tourist center, etc.) but the agreement that comes into existence in this way binds the Passenger as if he had accepted the terms and conditions himself.
If a Transfer was reserved by a third party Fox Transfers shall not examine whether the third party is lawfully represents the Passengers and or if the provided data is accurate.
In this case the third party shall ensure the notification of the Passengers, including their rights and obligations and the third party shall be liable for the consequences resulting from the failure to do so.
Rights and obligations of the Passenger entitles the third party who made the reservation on behalf of the Passenger until the start of the journey excluding obligations which due to their nature can only affect the Passenger himself.
Fox Transfers fulfills its obligation to give statements and to send documents based on the contract to the name, address, e-mail address and other contact details provided by the Passenger. The client shall inform Fox Transfers in writing if there is a change in any of the provided contact details, the client shall be responsible for any failure or delay in doing so.
5.6. Other Rules of Reservation
Passenger Reservations must normally be made at least 24 hours in advance before the Transfer service is required. Certain types of Transfer may require longer periods of advanced notice. It may also be possible to give less than 24 hours’ notice for an extra premium. In either of these cases this will be shown clearly on our Website before Passenger make a booking
It is the responsibility of Passengers (or any third party acting on their behalf) to ensure that all the personal details given during the booking process, e.g. names of the Passengers, name of airport, flight details, dates and times the service is required, e-mail addresses, etc. are accurate. Fox Transfers cannot accept any liability for non-delivery of the service or subsequent losses due to errors made at the booking stage.
The Reservation should clearly indicate the number of bags to be carried on the Transfer. A Passenger’s normal allowance is one case and one item of hand luggage. Any additional bags above the permitted amount must be paid for. (See Baggage below) It is the responsibility of the Passenger to order the correct size of vehicle that can accommodate all the luggage required. It is not possible for a Driver to carry extra baggage that is not shown on the Reservation Voucher on the day of the Transfer service itself.
The confirmation e-mail showing the details of the Reservation and the payment should be shown to the Driver of the Transfer service prior to boarding the car, minibus, coach or bus provided (or other form of transport). Failure to do so will mean that the Driver has the right to refuse to carry out the Transfer.
Children under the age of 14 cannot use the service unless accompanied by a person aged 16 or over.
6. The subject of the contract
All information on the Transfer service which is the subject of the contract and the terms and conditions of its use are contained in the description published on the Website and in this GTC.
If the Passenger has a special request with respect to the Transfer service ordered, this shall become part of the contract only if the special request has been notified in advance, Fox Transfers has undertaken to perform it and the special request has been explicitly recorded in the confirmation email sent to the Passenger.
Fox Transfers, when possible, forwards the request asked by the Passenger but not undertook by Fox Transfers. to the Local Service Provider as a passenger request, but this does not constitute an acceptance of the request, and consequently failure to comply the request shall not be considered as defective performance.
7. Payment terms
7.1. The Transfer fee
Based on the concluded contract, the Passenger is obliged to pay the full fee specified in the contract.
The fee includes the total consideration for the Transfer services ordered, including the Fox Transfers referral fee and the fees and costs of the Local Service Provider.
Fees charged separately are those for other services not included in the fee for the Transfer services ordered and not provided in the general description of the Transfer service and based on the Passenger's special requirements. Fees charged separately may vary.
7.2. Payment method
7.2.1. Payment method for Private and Private Shared Transfers, VIP Cars, Limousines and Water Taxis
Many Transfers offer two forms of payment, either by paying on the day itself or by prepayment using a credit card. Some only offer one option of payment method. Passenger rights and obligations depend on the type of payment chosen.
Payment-on-the-day
If this option is chosen it means that payment must be made to the Driver of the Transfer on the day itself before the Transfer takes place. Payment is Usually in Euros or in the local currency. Other currencies cannot be accepted. The Driver has the option to give Passenger any change in the local currency.
Most Payment-on-the-day Reservations require that the Passengers give credit card details as guarantee of Passenger intention to take the Transfer. The details that a Passenger gives to Fox Transfers will be stored securely and no money will be taken from Passenger Credit Card unless Passenger fail to show up for the Transfer. The Local Service Provider can then claim the actual amount of the Transfer from Passenger credit card. Fox Transfers does not make any credit card charges for Payment-on-the-day bookings.
Prepayment by Credit or Debit Card
Payment by a valid credit or Debit Card is required at the time of Reservation. This method of payment usually a small booking fee to an extent of 4 % of the amount paid but not less than 5 Euro and not more than 10 Euro.
The Passenger will be redirected to a payment page with a secure communication channel. The content of the payment page is encrypted and protected, and Fox Transfers is not aware of its content. During the transaction, the card number, card expiry date and the 3-digit validation code on the back of the card at the end of the signature line must be provided.
After the initiation of the transaction, the card is subject to real-time authorization, whereby the authenticity of the card details, coverage and purchase limit are verified by the card-issuing bank.
If the card is rejected or payment refused, Passenger will be asked to provide another credit card as guarantee. Without a valid credit or debit card, the Reservation will be automatically cancelled.
Normally Fox Transfers can advise Passenger at the time of Reservation but if there is a delay in Passenger Bank resulting subsequent refusal of Passenger payment, Fox Transfers is not obliged to advise Passenger of the payment problem and will cancel Passenger Reservation. Fox Transfers accepts no liability for subsequent losses incurred.
If the card details are approved after the verification, the bank will block the amount due on the card. The amount will be debited on the account within a few days, depending on the account-holding bank.
Passenger Reservation Voucher will show the journey details, number of passengers and bags together with the payment made. This must be shown to the Driver before the Transfer takes place.
The Driver can refuse to carry out the Transfer if Passenger are unable to produce the Reservation Voucher at his discretion. There is no refund if this is the case.
Payment via PayPal
If the chosen payment method is via PayPal, the PayPal page will automatically appear, where payment procedure can be initiated after signing in or signing up for electronic payment. Entering PayPal username and password is sufficient to complete the payment. Fox Transfers can not accept responsibility for any incident on PayPal's transaction pages as the data is managed by PayPal.
7.2.2. Payment method for shared scheduled Transfer services
Shared Scheduled Transfer Service can only be paid for by Credit or Debit Card when using the system provided on the Fox Transfers Website.
The Passenger must enter the correct details shown on the credit or debit card and follow the instructions given by the bank payment system. Fox Transfers does not accept any liability for failure of the banking system to register the payment and for any subsequent losses that may arise.
The total amount for the shared scheduled Transfer (including the booking fee) will be charged to Passenger Credit Card at the time the Reservation is made.
7.3. Invoicing
In case of prepayment by credit card, Fox Transfers will send a receipt to the Passenger upon payment and an invoice upon completion of the Transfer to the e-mail address provided during the Reservation, in the event that the Passenger has also provided the necessary billing information during the Reservation. In case of payment on the day, the Local Service Provider will issue an invoice to the Passenger upon payment of the Transfer Fee.
7.4. The currency of the contract
The currency of the contract is determined by the currency of the Transfer location: in Europe (excluding the United Kingdom) it shall be Euro, in the United Kingdom it shall be British Pound, in the US, South America and Asia it shall be US Dollars. On the Website, the Transfer Fee will be shown according to the above currencies.
8. Modification and cancellation of the contract
8.1. In case of payment-on-the-day
Passenger has the right to modify or cancel Passenger Reservation up to 24 hours before the date of the Transfer itself without charge. However in some countries and types of Transfer, a longer notice period of modification or cancellation is required. If this is the case, this will clearly be indicated on Passenger Reservation Voucher.
If Passenger wishes to change the destination on the day of the Transfer itself, then Passenger can negotiate with the Driver who can accept or refuse to modify the Transfer. Even if Passenger journey is shorter than originally requested at the time of booking, the original Transfer fee must be paid.
8.2. In case of prepayment by Credit or Debit Card or via PayPal
Modification of the Transfer is very limited and depends on the Local Service Provider. Passenger can contact Fox Transfers by using the link provided on the Fox Transfers Website to see what Passenger modification options are.
There is no option to cancel a Reservation once it has been made and paid for. Even if Passenger wishes to transfer it to another day it is not possible to cancel the original Reservation. It is also not possible to transfer the fee paid on one Reservation to another. In every case, this will be classed as a new booking for which a separate fee must be paid.
Passenger is strongly advised to double check the details of the Transfer before sending the Reservation as little or no modification will be allowed after that.
8.3. In case of shared scheduled Transfer services
There is no option to modify or cancel Passenger Reservation once it has been made and paid for. Even if Passenger wish to transfer it to another day it is not possible to cancel the original Reservation. It is also not possible to transfer the fee paid on one Reservation to another.
9. The performance of the contract
9.1. Conditions of the performance of Fox Transfers Private, Group or Shared unscheduled Transfer services
The Local Service Provider undertakes to ensure that the Transfer vehicle will be arrive at the pick-up point not later than 15 minutes of the time and date and at the specified address confirmed in the Reservation Voucher at the time of booking.
However, if the Driver is unable to reach any drop-off or pick-up point due to traffic jams, road closures or other traffic restrictions, the Driver will drop-off or pick-up the Passenger(s) at the nearest point to the destinations given in the Reservation Voucher. The Driver cannot be expected to violate traffic rules because of such incidences even if it means the Passenger arrives late at the drop-off point.
The Local Service Provider will use its best endeavours to make sure that the pick-up vehicle arrives at the exact flight arrival time even where the flight arrival is delayed. The Local Service Provider will pay any appropriate parking fees.
When picking-up Passengers for a Private or Group Transfer at an airport, the driver will wait in the Arrivals Hall with a name board showing the Passenger’s name. However at some airports, this is not allowed. In these cases, Passengers should make their way to the meeting point indicated in Passenger Reservation Voucher where the Driver will be there to meet Passenger. The Driver will wait for Passenger up to 1 hour after the Passenger has landed. After that the Reservation is regarded as a “No-show”.
In a Private Transfer, Passenger Driver will help Passenger with Passenger luggage (see “Conditions relating to the luggage” below).
If the Driver is late, please allow 15 minutes before contacting the Fox Transfers help line, the number of which is shown in Passenger Reservation Voucher. If Passenger does not contact Fox Transfers, Passenger will unable to claim back Passenger Reservation fee or the costs of providing an alternative form of Transfer. (see “Complaints Procedure” below)
In cases of a Shared Transfer, (i.e. where several passengers are using the same Transfer vehicle and may be going to different drop-off points) instructions of where to meet Passenger Driver will be clearly indicated in Passenger Reservation Voucher. Passenger may be required to wait until all the Passengers coming in on different flights have arrived. The maximum waiting time varies from Local Provider to Local Provider. The Driver is not required to help Passengers with their luggage except for the purposes of loading and unloading into the Transfer vehicle (see “Conditions relating to the luggage” below).
9.2. Conditions of the performance of scheduled Shared Transfer Service
A Scheduled Shared Service Transfer, usually by bus or by coach, is a Transfer service working to a strict timetable and pre-determined pick-up and drop off points. The following conditions apply when using such a service:
At the time of making a Reservation using a Scheduled Shared Service, the timetable and list of destinations will be clearly shown on the Fox Transfers Website.
Passenger cannot stipulate a different pick-up or drop-off point other than that shown in the timetable.
Passenger should arrive at the pick-up point stipulated in the Reservation Voucher at least 10 minutes prior to departure.
Passenger must present Passenger Reservation Voucher to the Driver. If a Passenger fails to do so, the Driver can refuse to take Passenger. No refund will be given in these cases.
The Driver is not required to wait for Passenger if Passenger or Passenger flight is late.
If a Passenger misses the booked departure time, the Driver of a later service may be able to take Passenger providing he/she has enough room to do so.
The Passenger has no automatic entitlement to Transfer to an earlier or later departure time. Passengers may be permitted to travel on services before or after their booked departure time, subject to seat availability, without additional payment.
If a Passenger is unable to take the Transfer either through late arrival or no room on subsequent Transfer vehicles, no refund will be made nor will any alternative transfer arrangements be paid for.
Allowance should be made for adverse weather or other driving conditions which may delay the Driver from reaching the pick-up or drop-off at the scheduled time. There is no refund if a Passenger chooses to use another form of transfer service.
The published running times on the Fox Transfers Website of shared scheduled Transfer services are determined by the Local Service Provider. Although Fox Transfers will use its best endeavours to ensure that the information is as accurate as possible, Fox Transfers is unable to guarantee that this information is totally accurate. Fox Transfers is not liable for any loss, damage, liability or cost suffered by a Passenger as a result of any delay to any shared scheduled Transfer service upon arrival at the airport.
Fox Transfers reserves the right to alter any information about timetables or suspend, cancel, withdraw or substitute, or terminate a Transfer service once it has commenced, without notice whether before or after the Passenger has made a reservation.
Fox Transfers does not make any representations about the suitability of a particular type of transportation service for the needs of the Passenger and is not responsible for the Passenger’s choice of service.
9.3. Terms and Conditions common to all types of Transfer
The Passenger should be in a suitable state for travelling. In cases where the Passenger is under the influence alcohol or narcotics, or suffers from an infectious or a contagious disease, or who wears clothes or has luggage in an exceptionally dirty condition, the driver has the right to refuse entry into the Transfer vehicle. No refund will be given.
Live animals can travel in any form of Transfer but only in suitable carrying equipment used in air transportation (cage, box). The animal should not emit an offensive smell or harass other Passengers during the travel. Payment is required in advance for the transportation of animals but a guide-dog will be transported free of charge.
Bicycles, golf bags and ski equipment will be carried by a Local Service Provider where this service is available according to the terms and conditions, providing that the appropriate fee has been paid at the time of making the reservation.
Subject to the terms and conditions of the Local Service Provider, if a Passenger needs a wheelchair for mobility, the chair will be carried free of charge providing that it can be folded and Fox Transfers is notified in advance when the Passenger makes the reservation. Only 1 wheelchair per Passenger can be transported free of charge.
One pushchair/pram per Passenger can be transported free of charge providing this is allowed by the Local Service Provider.
It is forbidden to take into in the pickup vehicle or car:
a) Hazardous or inflammable materials (e.g. acids, petroleum products, toxic or radioactive materials, etc.).
b) Firearms or other weapons cold steel unless contained in a protective cover and locked in the luggage compartment of the pickup vehicle or car.
c) Objects that are repulsive or offensive to others.
d) Objects that can jeopardize the physical health of other Passengers or cause physical damage or contaminate the pickup vehicle or car.
e) An object unsuitable for transportation by car (vehicle) due to its shape, volume or nature.
9.4. Safety Considerations
Child Seats
Where local laws require a child seat to be used for child passengers, the Local Service provider is only required to provide a suitable child seat where this has been ordered in advance during the reservation process. If no such order has been made, the Driver can refuse to carry the child. No transfer fees will be refunded nor will any claim for additional expenses incurred be allowed.
Wearing of Seat Belts
Where local laws require passengers to wear a seat belt, they must be worn when requested to do so by the Driver. If they fail to do so when such a request is made, the driver has the right to refuse to carry out the transfer. No transfer fees will be refunded nor will any claim for additional expenses incurred be allowed.
9.5. Conditions relating to the luggage
Passenger luggage should comply with generally accepted airport standards, that is, one case weighing not more than 32 Kg; and one item of hand luggage no more than 10 Kg. This is included in Passenger Transfer fee.
Passenger luggage should not be unusually large so that it interferes with the loading of luggage belonging to other Passengers.
A charge is made for each item of extra luggage beyond the basic luggage allowance permitted with the Reservation. Extra luggage which has not been paid for cannot be put into the Transfer vehicle; neither can the Driver be persuaded to take an extra fee for doing so.
Any luggage taken into the Transfer vehicle passenger compartment must be able to fit under the seat (or placed into the overhead luggage rack if appropriate) if it is a vehicle carrying other Passengers as well. (E.g. minibuses, coaches and buses).
Before putting Passenger luggage into the Transfer vehicle, the Driver will inspect it to determine its condition and suitability for carrying. Any damage or defects will be pointed out to the Passenger to avoid disputes at a later date.
When unloading Passenger luggage at Passenger destination, a further inspection of Passenger luggage will be carried out by the Driver and any damage caused by the journey will be recorded to avoid disputes at a later date.
It is the responsibility of the Passenger to ensure that the luggage put into and taken out of the Transfer vehicle is the property of the Passenger. No liability will be accepted by Fox Transfers or the Local Service Provider if Passenger accepts the wrong luggage.
Only in the case of Private Transfers will the Driver assist Passenger in Arrivals to carry luggage to the Transfer Vehicle.
If a Passenger has booked assistance with their luggage at the destination, the Driver will assist Passenger with the number of bags stipulated in the Reservation Confirmation. (Private Transfers only).
Luggage assistance services are only available for the following types of Transfers: Private, VIP, Business and Limousine transfers. All other types of Transfers do not provide Assistance with luggage services.
If Passenger loses their luggage (that is, accidently collects the wrong luggage), Passenger should notify Fox Transfers Using the 24-hour helpline number who in turn will advise Passenger how to contact the Local Service Provider. Neither Fox Transfers nor the Local Service Provider is responsible for Passenger luggage if it is lost. We strongly advise Passenger to buy suitable travel insurance to cover such an eventuality.
9.6. Delays, cancelled or diverted flights
If Passenger flight is cancelled, for whatever reason, and Passenger have paid in advance by Credit Card there will be no refund of the Transfer fee. If Passenger have ordered a “Payment-on-the-day” Transfer, Passenger should notify Fox Transfers immediately who will cancel Passenger Transfer if it possible to do so. If a Passenger does not do so they may be charged a “No-Show” fee.
If Passenger flight is delayed, the Local Service Provider will track Passenger new arrival time and arrange for the Driver of the Transfer to meet Passenger at the time of actual arrival. There is no need to make alternative Transfer arrangements. (Note: this does not apply to Scheduled Shared Services which work to a strict timetable. See above: Conditions that apply when using a Scheduled Shared Transfer Service).
If Passenger flight is diverted to another airport in the same country as Passenger destination airport, it is normal for the airline to provide some alternative form of transport to enable Passenger to reach the airport. Section 2. above (the previous paragraph) applies. If Passenger flight is diverted to another country, we are unable to make any refunds as this is beyond our control and Passenger will be charged a “No-Show” fee.
If the number of the flight on which the Passenger is flying is changed (usually by the airline), the Transfer will be cancelled. No refunds will be made in these cases.
If the total of the flight delays exceeds 5 hours from the originally quoted arrival time, the Transfer will be cancelled. No refunds will be made in these cases.
10. Making claims and limitation of liabilities
10.1. Personal injury and/or damage to luggage and possessions
All Fox Transfers Local Service Providers have mandatory insurance based on which Passengers can make a claim against the insurance company providing that the injury or damage happened during the course of the Transfer itself and that the Passenger is not responsible for the resulting injury or damage.
Fox Transfers will assist Passenger by providing the necessary information of how to contact the Local Service Provider but cannot accept any further liability.
10.2. Transfer vehicle arrives late at Pick-up or Drop-off point
Whatever the reason for the delay, Fox Transfers is only liable for the return of the Transfer fee (less any booking charges) or the cost of providing an alternative form of Transfer service. (the alternative transfer service must be comparable to the original Transfer service booked). Fox Transfers does not accept any liability for any extra costs (e.g. hotel bills, flight tickets, etc.) howsoever incurred.
10.3. Driver fails to show up
In cases where a “payment-on-the-day” Transfer has been booked and the Driver fails to show up for the Transfer, the Passenger should make a claim against the Local Service Provider. Fox Transfers does not accept any liability for non-delivery of this type of service.
10.4. Limitation of liabilities
The liability assumed by Fox Transfers for various problems that may arise are as follows:
a) “No- Show”
Refund of Transfer fee (less any booking fee) if the Transfer has been prepaid, or, the cost of an alternative Transfer service to reach the destination Passenger have booked. Please note that this option can only be used if the original service provider is unable to provide Passenger with an alternative form of Transfer and the method of transfer should be comparable with the originally booked Transfer.
b) Road Traffic Injuries
Fox Transfers is not responsible for incidents that occur when taking the Transfer itself. Claims must be made against the Local Service Provider. Fox Transfers will assist Passenger by providing appropriate contact information.
c) Loss of or Damage to Luggage
Unless the Driver of Passenger Transfer vehicle has damaged the luggage during the Transfer, no claim can be made against Fox Transfers or the Local Service Provider for compensation. If the Driver is at fault, Fox Transfers will assist Passenger by providing appropriate contact information.
d) If there is some problem with the Fox Transfers Reservation system which is within its control, Fox Transfers will limit its compensation to the cost of the original transfer fee (less the booking fee) or the cost of an alternative form of Transfer for terms that apply.
Fox Transfers liabilities for cancellations and withdrawals of a shared scheduled Transfer service:
a) Except as provided in these terms and conditions, Fox Transfers will not be liable for any loss, damage, liability or cost suffered by the Passenger as a result of any cancellation or withdrawal of any shared scheduled Transfer service by the Local Service Provider, or any delay to or termination of the service by the Local Service Provider.
b) If the Local Service Providers cancels or withdraws a shared scheduled Transfer service shown on the Fox Transfers Website before it has commenced, due to circumstances within our reasonable control and the Passenger has made a booking for travel on the shared scheduled Transfer service concerned, Fox Transfers will have the option to:
i) Offer to transport the Passenger by means of another form of Fox Transfers service; or
ii) Cancel the reservation and allow the Passenger to claim a refund for the full amount of the fare excluding booking fees.
c) If a Passenger suffers or incurs any loss or injury as a result of the failure of the Local Service Provider to carry the shared scheduled Transfer service due to delay, breach of contract, negligence or the deliberate or negligent acts or omissions of any of their drivers, employees, agents or representatives, the Passenger should make a claim for recompense directly to the Local Service Provider whose details are shown on Reservation Vouchers issued by Fox Transfers.
11. Complaints Procedure
If Passenger wish to make a complaint about a Fox Transfers service this must be done so within 30 days from the date the Transfer in question took place. The complaint must be put in writing either by letter or e-mail. Telephone complaints will only deal with immediate problems at the time of taking the Transfer. If a Passenger arrives later than the time limit allowed for the Driver of the Transfer to wait for Passenger, Fox Transfers is unable to investigate Passenger complaint no matter what the reason is.
It is important that Passenger give Fox Transfers all the relevant facts when making a complaint as Fox Transfers fully investigates all complaints with our Suppliers.
We reserve the right to take up to 180 days to resolve the complaint where there are special circumstances involved and where it is not possible to find out all facts in the short term – e.g. serious road accidents, etc.
Local Service Providers have a strict procedure to follow including the production of documents needed to record the success or otherwise of a Transfer. If Passenger complaint is about a “No-show” i.e. Passenger Transfer did not arrive to pick Passenger up, the Driver is usually able to show where he/she was and at what time.
Fox Transfers reserves the right to bring a complaint to its conclusion if there is sufficient evidence that the complaint is not justified. No further investigation will take place if this is the case.
12. Data protection
The processing of personal data provided by the Passenger are controlled by Fox Transfers on the legal grounds, for the purposes and under the terms and conditions set forth in the Privacy Policy published on the Website. By sending the order, the Passenger confirms that he/she has read, understood and accepted the Privacy Policy.
13. Provisions regarding the content of the Website
13.1. Completeness, accuracy and up-to-date state of data
Fox Transfers updates the information on the available Transfers on the Website, and may change or delete it at any time. However, as the availability and terms of the Transfers are subject to change, Fox Transfers shall be not responsible for ensuring that the information published on the Website are complete, accurate and up to date at all times.
13.2. Intellectual Property
All Transfer descriptions, slides, photographs, images, maps, travel guides and other material on the Website are under legal protection of copyright belonging to Fox Transfers or its partners.
The Fox Transfers name, logo and all related product and service names, designs and slogans, the trademarks or service marks are owned by Fox Transfers. All other names, logos and all related product and service marks, designs and slogans used by other service providers on the Website are their own intellectual property.
13.3. Promotions
Promotional or discounted offers on the Website are provided at the discretion of Fox Transfers. All offers are subject to availability and may be withdrawn at any time.
13.4. Third Party
Reference on the Website to any products, services, processes, trade names, trademarks or other information about third parties does not imply or constitute an endorsement, sponsorship or recommendation by Fox Transfers. Links to other sites not operated or controlled by Fox Transfers are solely for the convenience of the Passenger. Fox Transfers is not responsible for any products, services, processes, trade names, trademarks or other information provided by third parties.
13.5. Limitation of liabilities
Fox Transfers is not responsible for:
a) the continuous and error-free operation of the Website;
b) the suitability of the information, products and services on the Website for any purpose;
c) any direct or indirect loss resulting from the use of the information on the Website.
14. Other provisions
14.1. Notifications
The Passenger acknowledges as communicated in writing the documents sent to the e-mail address provided by the Passenger and undertakes to secure the receipt of documents sent to the e-mail address specified until the termination of the contractual relationship.
In case of electronic correspondence between the parties, electronic documents and information stored on each party's computer system under reasonable security conditions shall constitute mutually accepted evidence of communication between the parties and of the conclusion and performance of the contract.
14.2. Complaint handling, settlement of disputes
Complaints are handled by Fox Transfers at 1041 Budapest, Csányi László street 34., with the same mailing address. Complaints can also be submitted via electronic mail via the following e-mail address: info@foxtransfer.eu. If the Passenger has attempted to resolve his complaint with Fox Transfers but has failed, then the Passenger may initiate proceedings with the competent arbitration body of the Passenger's domicile. The seat of the Conciliation Board of Budapest: 1016 Budapest, Krisztina krt. 99. III. em. 310., mailing address: 1253 Budapest, Pf.: 10., e-mail address: bekelteto.testulet@bkik.hu. In the event of the violation of the consumer protection rules Passengers may primarily contact to the territorially competent local district offices with their complaints. (http://jarasinfo.gov.hu).
14.3. Third Party Rights
Unless otherwise stated in this GTC, no person other than the Passenger will be able to pursue any claim against Fox Transfers.
14.4. Severability
If any provision of this GTC is void or becomes unenforceable, this will not affect the validity or enforceability of any of the other provisions thereof.
14.5. Modification of this GTC
Fox Transfers entitled to modify this GTC at any time. The revised GTC shall enter into effect after its publication on the Website.
Local Service Providers have the authority to modify any provision of this GTC.
14.6. Applicable law and jurisdiction
Matters not regulated in this GTC shall be governed by the Hungarian Law.
In the event of any dispute, the Hungarian Courts will have exclusive jurisdiction to deal with these issues.
1st of September 2019, Budapest
FOX TRANSFERS Kft.
FOX TRANSFERS Kft. (registered office: 1041 Budapest, Csányi László street 34. Hungary ; company registration number: 01-09-887716, telephone number: +36 20 989 4440, email address: info@foxtransfer.eu, hereinafter: „Fox Transfers”) hereby releases its general terms and conditions („GTC”) of using its transfer services offered on its home page under https://foxtransfer.eu („Website”).
1. Terms used in this GTC
“Passenger” can be one or more persons travelling in a Transfer vehicle to/from an airport or a railway station to/from a specific destination
“Transfer” is the general name given to the pre-booked transportation of Passengers to/from a destination including airports, railway stations, cities and towns or other destinations stipulated by Passenger.
“Local Service Provider” is the actual provider of the Transfer service at the airport, railway station or city in question.
“Driver” the actual driver of the Transfer vehicle provided by the Local Service Provider.
“Private Transfer” is for the exclusive Use of Passengers travelling in the same party.
“Shared Transfer” is where two or more independent Passengers share the same Transfer service
“Shared Scheduled Service” is a transfer, usually by coach or by bus, which runs to a strict timetable and to fixed destinations.
“Group Transfer” is a transfer of 8 people or more travelling together for which a group price is charged
“VIP Transfer” is a high quality car, attracting a premium price, Used to convey a Passenger to a specified destination.
“Limousine Transfer” is the provision of a Limousine Usually for special occasions.
“Business Transfer” is a Transfer Using a minimum executive category of car, (e.g. Mercedes E-class) Used for the transportation of business Executives.
“Water Taxi” a Transfer service on water.
“Reservation” a booking made by a Passenger (or an agent acting on his/her behalf) of a Transfer service
“Reservation Voucher” a document that confirms Passenger reservation, showing all the details of the Transfer.
“Prepaid” means the Transfer is paid for in advance by Credit Card. A booking fee is normally charged for this service.
“Payment-on-the-day” requires the Passenger to pay the Driver of the Transfer before the Transfer takes place. Usually this is in Euros or the local currency in which the airport is based but sometimes other options are available.
2. Scope of this GTC
This GTC shall apply to all airport and railway Transfers service provided by Fox Transfers and shall form part of the agreement concluded by the parties. The Passenger accepts to be bound by this GTC by sending the order.
3. Description of the services
Fox Transfers offers worldwide airport and railway Transfer services for sale on the Website
Fox Transfers acts in the role of an Agent matching the travel needs of the Passenger with an appropriate form of airport or railway Transfer service provided by a Local Service Provider at the airport or railway concerned. Fox Transfers only accepts liability for its own booking processes and not the actual delivery of the Transfer service itself which will be performed by a Local Service Provider.
4. Pre-contractual information
All information on the Transfer services provided on the Website and all other information in this GTC forms part of the information on the services.
By sending the order the Passenger confirms that he/she has read, understood and accepted the pre-contractual information on the services.
5. The conclusion of the contract
5.1. Concluding the contract via electronic means
The contract is concluded by filling and sending to Fox Transfers the electronic application form accessible through the online reservation system on the Website or the Fox Transfers mobile app which contains all the relevant information on the Transfer service and the Passenger and allows to acknowledge and accept this GTC and Privacy Policy. Fox Transfers confirms the order by sending the Reservation Voucher by means of which the contract is concluded.
During the conclusion of contract via electronic means it is possible for the Passenger to fully learn the detailed description of the Transfer services, the content of the contract and this GTC before sending the order and to confirm that this happened before sending the order, furthermore to get information on the technical steps how to conclude the contract via electronic means.
5.2. Technical steps to conclude the contract
a) The Passenger shall choose the place and date of the Transfer, the number of the Passengers, the type of the Transfer on the Website;
b) The Passenger shall provide personal data (name, email address, phone number), flight details, the intended destination and other needs by filling the electronic application form accessible on the Website;
c) The system carries out a prior calculation of the fee payable by the Passenger;
d) The system checks all the possible input errors, missing data and provides help to identify and correct these data thereof, the Passenger shall correct or complete these data;
e) The Passenger shall choose the payment method;
f) Passenger certifies that he/she has read, understood and accepted this GTC and the Privacy Policy by ticking the box next to the relevant text before sending the order,
g) The Passenger can send the order via electronic means to Fox Transfers by clicking on the “Reservation” button in case of choosing payment on the day or by clicking on “Continue to payment” button in case of choosing payment by credit card or PayPal and then;
h) If the selected payment method is by credit card or PayPal the system redirects the Passenger to the secure payment website where the Passenger can complete payment by entering the necessary payment details;
i) The details provided by the Passenger on the payment page will be checked to determine if it is valid and has sufficient coverage to pay for the Transfer at the time of the Reservation;
j) In case of choosing payment of the day after sending the order, or in case of selecting payment by credit card or PayPal after the successful payment Fox Transfers confirms the reservation by sending a Reservation Voucher to the email address provided by the Passenger by means of which the contract is concluded.
5.3. The form of the contract
The concluded contract does not constitute a written contract but it can be permanently stored by the Passenger on the hard disk of her/his computer or in the memory of her/his mobile phone and the Passenger can display or print it anytime without changing its content or form.
5.4. The language of the contract
The language of the contract concluded by the parties is Hungarian. The translation of the contract to any other language only serves to inform the Passenger, in the event of any discrepancy between any versions, the Hungarian version shall prevail.
5.5. Reservation made by a third party on behalf of the Passenger
A Reservation can be made on behalf of the Passenger by a third party (e.g. travel agent, airline, tourist center, etc.) but the agreement that comes into existence in this way binds the Passenger as if he had accepted the terms and conditions himself.
If a Transfer was reserved by a third party Fox Transfers shall not examine whether the third party is lawfully represents the Passengers and or if the provided data is accurate.
In this case the third party shall ensure the notification of the Passengers, including their rights and obligations and the third party shall be liable for the consequences resulting from the failure to do so.
Rights and obligations of the Passenger entitles the third party who made the reservation on behalf of the Passenger until the start of the journey excluding obligations which due to their nature can only affect the Passenger himself.
Fox Transfers fulfills its obligation to give statements and to send documents based on the contract to the name, address, e-mail address and other contact details provided by the Passenger. The client shall inform Fox Transfers in writing if there is a change in any of the provided contact details, the client shall be responsible for any failure or delay in doing so.
5.6. Other Rules of Reservation
Passenger Reservations must normally be made at least 24 hours in advance before the Transfer service is required. Certain types of Transfer may require longer periods of advanced notice. It may also be possible to give less than 24 hours’ notice for an extra premium. In either of these cases this will be shown clearly on our Website before Passenger make a booking
It is the responsibility of Passengers (or any third party acting on their behalf) to ensure that all the personal details given during the booking process, e.g. names of the Passengers, name of airport, flight details, dates and times the service is required, e-mail addresses, etc. are accurate. Fox Transfers cannot accept any liability for non-delivery of the service or subsequent losses due to errors made at the booking stage.
The Reservation should clearly indicate the number of bags to be carried on the Transfer. A Passenger’s normal allowance is one case and one item of hand luggage. Any additional bags above the permitted amount must be paid for. (See Baggage below) It is the responsibility of the Passenger to order the correct size of vehicle that can accommodate all the luggage required. It is not possible for a Driver to carry extra baggage that is not shown on the Reservation Voucher on the day of the Transfer service itself.
The confirmation e-mail showing the details of the Reservation and the payment should be shown to the Driver of the Transfer service prior to boarding the car, minibus, coach or bus provided (or other form of transport). Failure to do so will mean that the Driver has the right to refuse to carry out the Transfer.
Children under the age of 14 cannot use the service unless accompanied by a person aged 16 or over.
6. The subject of the contract
All information on the Transfer service which is the subject of the contract and the terms and conditions of its use are contained in the description published on the Website and in this GTC.
If the Passenger has a special request with respect to the Transfer service ordered, this shall become part of the contract only if the special request has been notified in advance, Fox Transfers has undertaken to perform it and the special request has been explicitly recorded in the confirmation email sent to the Passenger.
Fox Transfers, when possible, forwards the request asked by the Passenger but not undertook by Fox Transfers. to the Local Service Provider as a passenger request, but this does not constitute an acceptance of the request, and consequently failure to comply the request shall not be considered as defective performance.
7. Payment terms
7.1. The Transfer fee
Based on the concluded contract, the Passenger is obliged to pay the full fee specified in the contract.
The fee includes the total consideration for the Transfer services ordered, including the Fox Transfers referral fee and the fees and costs of the Local Service Provider.
Fees charged separately are those for other services not included in the fee for the Transfer services ordered and not provided in the general description of the Transfer service and based on the Passenger's special requirements. Fees charged separately may vary.
7.2. Payment method
7.2.1. Payment method for Private and Private Shared Transfers, VIP Cars, Limousines and Water Taxis
Many Transfers offer two forms of payment, either by paying on the day itself or by prepayment using a credit card. Some only offer one option of payment method. Passenger rights and obligations depend on the type of payment chosen.
Payment-on-the-day
If this option is chosen it means that payment must be made to the Driver of the Transfer on the day itself before the Transfer takes place. Payment is Usually in Euros or in the local currency. Other currencies cannot be accepted. The Driver has the option to give Passenger any change in the local currency.
Most Payment-on-the-day Reservations require that the Passengers give credit card details as guarantee of Passenger intention to take the Transfer. The details that a Passenger gives to Fox Transfers will be stored securely and no money will be taken from Passenger Credit Card unless Passenger fail to show up for the Transfer. The Local Service Provider can then claim the actual amount of the Transfer from Passenger credit card. Fox Transfers does not make any credit card charges for Payment-on-the-day bookings.
Prepayment by Credit or Debit Card
Payment by a valid credit or Debit Card is required at the time of Reservation. This method of payment usually a small booking fee to an extent of 4 % of the amount paid but not less than 5 Euro and not more than 10 Euro.
The Passenger will be redirected to a payment page with a secure communication channel. The content of the payment page is encrypted and protected, and Fox Transfers is not aware of its content. During the transaction, the card number, card expiry date and the 3-digit validation code on the back of the card at the end of the signature line must be provided.
After the initiation of the transaction, the card is subject to real-time authorization, whereby the authenticity of the card details, coverage and purchase limit are verified by the card-issuing bank.
If the card is rejected or payment refused, Passenger will be asked to provide another credit card as guarantee. Without a valid credit or debit card, the Reservation will be automatically cancelled.
Normally Fox Transfers can advise Passenger at the time of Reservation but if there is a delay in Passenger Bank resulting subsequent refusal of Passenger payment, Fox Transfers is not obliged to advise Passenger of the payment problem and will cancel Passenger Reservation. Fox Transfers accepts no liability for subsequent losses incurred.
If the card details are approved after the verification, the bank will block the amount due on the card. The amount will be debited on the account within a few days, depending on the account-holding bank.
Passenger Reservation Voucher will show the journey details, number of passengers and bags together with the payment made. This must be shown to the Driver before the Transfer takes place.
The Driver can refuse to carry out the Transfer if Passenger are unable to produce the Reservation Voucher at his discretion. There is no refund if this is the case.
Payment via PayPal
If the chosen payment method is via PayPal, the PayPal page will automatically appear, where payment procedure can be initiated after signing in or signing up for electronic payment. Entering PayPal username and password is sufficient to complete the payment. Fox Transfers can not accept responsibility for any incident on PayPal's transaction pages as the data is managed by PayPal.
7.2.2. Payment method for shared scheduled Transfer services
Shared Scheduled Transfer Service can only be paid for by Credit or Debit Card when using the system provided on the Fox Transfers Website.
The Passenger must enter the correct details shown on the credit or debit card and follow the instructions given by the bank payment system. Fox Transfers does not accept any liability for failure of the banking system to register the payment and for any subsequent losses that may arise.
The total amount for the shared scheduled Transfer (including the booking fee) will be charged to Passenger Credit Card at the time the Reservation is made.
7.3. Invoicing
In case of prepayment by credit card, Fox Transfers will send a receipt to the Passenger upon payment and an invoice upon completion of the Transfer to the e-mail address provided during the Reservation, in the event that the Passenger has also provided the necessary billing information during the Reservation. In case of payment on the day, the Local Service Provider will issue an invoice to the Passenger upon payment of the Transfer Fee.
7.4. The currency of the contract
The currency of the contract is determined by the currency of the Transfer location: in Europe (excluding the United Kingdom) it shall be Euro, in the United Kingdom it shall be British Pound, in the US, South America and Asia it shall be US Dollars. On the Website, the Transfer Fee will be shown according to the above currencies.
8. Modification and cancellation of the contract
8.1. In case of payment-on-the-day
Passenger has the right to modify or cancel Passenger Reservation up to 24 hours before the date of the Transfer itself without charge. However in some countries and types of Transfer, a longer notice period of modification or cancellation is required. If this is the case, this will clearly be indicated on Passenger Reservation Voucher.
If Passenger wishes to change the destination on the day of the Transfer itself, then Passenger can negotiate with the Driver who can accept or refuse to modify the Transfer. Even if Passenger journey is shorter than originally requested at the time of booking, the original Transfer fee must be paid.
8.2. In case of prepayment by Credit or Debit Card or via PayPal
Modification of the Transfer is very limited and depends on the Local Service Provider. Passenger can contact Fox Transfers by using the link provided on the Fox Transfers Website to see what Passenger modification options are.
There is no option to cancel a Reservation once it has been made and paid for. Even if Passenger wishes to transfer it to another day it is not possible to cancel the original Reservation. It is also not possible to transfer the fee paid on one Reservation to another. In every case, this will be classed as a new booking for which a separate fee must be paid.
Passenger is strongly advised to double check the details of the Transfer before sending the Reservation as little or no modification will be allowed after that.
8.3. In case of shared scheduled Transfer services
There is no option to modify or cancel Passenger Reservation once it has been made and paid for. Even if Passenger wish to transfer it to another day it is not possible to cancel the original Reservation. It is also not possible to transfer the fee paid on one Reservation to another.
9. The performance of the contract
9.1. Conditions of the performance of Fox Transfers Private, Group or Shared unscheduled Transfer services
The Local Service Provider undertakes to ensure that the Transfer vehicle will be arrive at the pick-up point not later than 15 minutes of the time and date and at the specified address confirmed in the Reservation Voucher at the time of booking.
However, if the Driver is unable to reach any drop-off or pick-up point due to traffic jams, road closures or other traffic restrictions, the Driver will drop-off or pick-up the Passenger(s) at the nearest point to the destinations given in the Reservation Voucher. The Driver cannot be expected to violate traffic rules because of such incidences even if it means the Passenger arrives late at the drop-off point.
The Local Service Provider will use its best endeavours to make sure that the pick-up vehicle arrives at the exact flight arrival time even where the flight arrival is delayed. The Local Service Provider will pay any appropriate parking fees.
When picking-up Passengers for a Private or Group Transfer at an airport, the driver will wait in the Arrivals Hall with a name board showing the Passenger’s name. However at some airports, this is not allowed. In these cases, Passengers should make their way to the meeting point indicated in Passenger Reservation Voucher where the Driver will be there to meet Passenger. The Driver will wait for Passenger up to 1 hour after the Passenger has landed. After that the Reservation is regarded as a “No-show”.
In a Private Transfer, Passenger Driver will help Passenger with Passenger luggage (see “Conditions relating to the luggage” below).
If the Driver is late, please allow 15 minutes before contacting the Fox Transfers help line, the number of which is shown in Passenger Reservation Voucher. If Passenger does not contact Fox Transfers, Passenger will unable to claim back Passenger Reservation fee or the costs of providing an alternative form of Transfer. (see “Complaints Procedure” below)
In cases of a Shared Transfer, (i.e. where several passengers are using the same Transfer vehicle and may be going to different drop-off points) instructions of where to meet Passenger Driver will be clearly indicated in Passenger Reservation Voucher. Passenger may be required to wait until all the Passengers coming in on different flights have arrived. The maximum waiting time varies from Local Provider to Local Provider. The Driver is not required to help Passengers with their luggage except for the purposes of loading and unloading into the Transfer vehicle (see “Conditions relating to the luggage” below).
9.2. Conditions of the performance of scheduled Shared Transfer Service
A Scheduled Shared Service Transfer, usually by bus or by coach, is a Transfer service working to a strict timetable and pre-determined pick-up and drop off points. The following conditions apply when using such a service:
At the time of making a Reservation using a Scheduled Shared Service, the timetable and list of destinations will be clearly shown on the Fox Transfers Website.
Passenger cannot stipulate a different pick-up or drop-off point other than that shown in the timetable.
Passenger should arrive at the pick-up point stipulated in the Reservation Voucher at least 10 minutes prior to departure.
Passenger must present Passenger Reservation Voucher to the Driver. If a Passenger fails to do so, the Driver can refuse to take Passenger. No refund will be given in these cases.
The Driver is not required to wait for Passenger if Passenger or Passenger flight is late.
If a Passenger misses the booked departure time, the Driver of a later service may be able to take Passenger providing he/she has enough room to do so.
The Passenger has no automatic entitlement to Transfer to an earlier or later departure time. Passengers may be permitted to travel on services before or after their booked departure time, subject to seat availability, without additional payment.
If a Passenger is unable to take the Transfer either through late arrival or no room on subsequent Transfer vehicles, no refund will be made nor will any alternative transfer arrangements be paid for.
Allowance should be made for adverse weather or other driving conditions which may delay the Driver from reaching the pick-up or drop-off at the scheduled time. There is no refund if a Passenger chooses to use another form of transfer service.
The published running times on the Fox Transfers Website of shared scheduled Transfer services are determined by the Local Service Provider. Although Fox Transfers will use its best endeavours to ensure that the information is as accurate as possible, Fox Transfers is unable to guarantee that this information is totally accurate. Fox Transfers is not liable for any loss, damage, liability or cost suffered by a Passenger as a result of any delay to any shared scheduled Transfer service upon arrival at the airport.
Fox Transfers reserves the right to alter any information about timetables or suspend, cancel, withdraw or substitute, or terminate a Transfer service once it has commenced, without notice whether before or after the Passenger has made a reservation.
Fox Transfers does not make any representations about the suitability of a particular type of transportation service for the needs of the Passenger and is not responsible for the Passenger’s choice of service.
9.3. Terms and Conditions common to all types of Transfer
The Passenger should be in a suitable state for travelling. In cases where the Passenger is under the influence alcohol or narcotics, or suffers from an infectious or a contagious disease, or who wears clothes or has luggage in an exceptionally dirty condition, the driver has the right to refuse entry into the Transfer vehicle. No refund will be given.
Live animals can travel in any form of Transfer but only in suitable carrying equipment used in air transportation (cage, box). The animal should not emit an offensive smell or harass other Passengers during the travel. Payment is required in advance for the transportation of animals but a guide-dog will be transported free of charge.
Bicycles, golf bags and ski equipment will be carried by a Local Service Provider where this service is available according to the terms and conditions, providing that the appropriate fee has been paid at the time of making the reservation.
Subject to the terms and conditions of the Local Service Provider, if a Passenger needs a wheelchair for mobility, the chair will be carried free of charge providing that it can be folded and Fox Transfers is notified in advance when the Passenger makes the reservation. Only 1 wheelchair per Passenger can be transported free of charge.
One pushchair/pram per Passenger can be transported free of charge providing this is allowed by the Local Service Provider.
It is forbidden to take into in the pickup vehicle or car:
a) Hazardous or inflammable materials (e.g. acids, petroleum products, toxic or radioactive materials, etc.).
b) Firearms or other weapons cold steel unless contained in a protective cover and locked in the luggage compartment of the pickup vehicle or car.
c) Objects that are repulsive or offensive to others.
d) Objects that can jeopardize the physical health of other Passengers or cause physical damage or contaminate the pickup vehicle or car.
e) An object unsuitable for transportation by car (vehicle) due to its shape, volume or nature.
9.4. Safety Considerations
Child Seats
Where local laws require a child seat to be used for child passengers, the Local Service provider is only required to provide a suitable child seat where this has been ordered in advance during the reservation process. If no such order has been made, the Driver can refuse to carry the child. No transfer fees will be refunded nor will any claim for additional expenses incurred be allowed.
Wearing of Seat Belts
Where local laws require passengers to wear a seat belt, they must be worn when requested to do so by the Driver. If they fail to do so when such a request is made, the driver has the right to refuse to carry out the transfer. No transfer fees will be refunded nor will any claim for additional expenses incurred be allowed.
9.5. Conditions relating to the luggage
Passenger luggage should comply with generally accepted airport standards, that is, one case weighing not more than 32 Kg; and one item of hand luggage no more than 10 Kg. This is included in Passenger Transfer fee.
Passenger luggage should not be unusually large so that it interferes with the loading of luggage belonging to other Passengers.
A charge is made for each item of extra luggage beyond the basic luggage allowance permitted with the Reservation. Extra luggage which has not been paid for cannot be put into the Transfer vehicle; neither can the Driver be persuaded to take an extra fee for doing so.
Any luggage taken into the Transfer vehicle passenger compartment must be able to fit under the seat (or placed into the overhead luggage rack if appropriate) if it is a vehicle carrying other Passengers as well. (E.g. minibuses, coaches and buses).
Before putting Passenger luggage into the Transfer vehicle, the Driver will inspect it to determine its condition and suitability for carrying. Any damage or defects will be pointed out to the Passenger to avoid disputes at a later date.
When unloading Passenger luggage at Passenger destination, a further inspection of Passenger luggage will be carried out by the Driver and any damage caused by the journey will be recorded to avoid disputes at a later date.
It is the responsibility of the Passenger to ensure that the luggage put into and taken out of the Transfer vehicle is the property of the Passenger. No liability will be accepted by Fox Transfers or the Local Service Provider if Passenger accepts the wrong luggage.
Only in the case of Private Transfers will the Driver assist Passenger in Arrivals to carry luggage to the Transfer Vehicle.
If a Passenger has booked assistance with their luggage at the destination, the Driver will assist Passenger with the number of bags stipulated in the Reservation Confirmation. (Private Transfers only).
Luggage assistance services are only available for the following types of Transfers: Private, VIP, Business and Limousine transfers. All other types of Transfers do not provide Assistance with luggage services.
If Passenger loses their luggage (that is, accidently collects the wrong luggage), Passenger should notify Fox Transfers Using the 24-hour helpline number who in turn will advise Passenger how to contact the Local Service Provider. Neither Fox Transfers nor the Local Service Provider is responsible for Passenger luggage if it is lost. We strongly advise Passenger to buy suitable travel insurance to cover such an eventuality.
9.6. Delays, cancelled or diverted flights
If Passenger flight is cancelled, for whatever reason, and Passenger have paid in advance by Credit Card there will be no refund of the Transfer fee. If Passenger have ordered a “Payment-on-the-day” Transfer, Passenger should notify Fox Transfers immediately who will cancel Passenger Transfer if it possible to do so. If a Passenger does not do so they may be charged a “No-Show” fee.
If Passenger flight is delayed, the Local Service Provider will track Passenger new arrival time and arrange for the Driver of the Transfer to meet Passenger at the time of actual arrival. There is no need to make alternative Transfer arrangements. (Note: this does not apply to Scheduled Shared Services which work to a strict timetable. See above: Conditions that apply when using a Scheduled Shared Transfer Service).
If Passenger flight is diverted to another airport in the same country as Passenger destination airport, it is normal for the airline to provide some alternative form of transport to enable Passenger to reach the airport. Section 2. above (the previous paragraph) applies. If Passenger flight is diverted to another country, we are unable to make any refunds as this is beyond our control and Passenger will be charged a “No-Show” fee.
If the number of the flight on which the Passenger is flying is changed (usually by the airline), the Transfer will be cancelled. No refunds will be made in these cases.
If the total of the flight delays exceeds 5 hours from the originally quoted arrival time, the Transfer will be cancelled. No refunds will be made in these cases.
10. Making claims and limitation of liabilities
10.1. Personal injury and/or damage to luggage and possessions
All Fox Transfers Local Service Providers have mandatory insurance based on which Passengers can make a claim against the insurance company providing that the injury or damage happened during the course of the Transfer itself and that the Passenger is not responsible for the resulting injury or damage.
Fox Transfers will assist Passenger by providing the necessary information of how to contact the Local Service Provider but cannot accept any further liability.
10.2. Transfer vehicle arrives late at Pick-up or Drop-off point
Whatever the reason for the delay, Fox Transfers is only liable for the return of the Transfer fee (less any booking charges) or the cost of providing an alternative form of Transfer service. (the alternative transfer service must be comparable to the original Transfer service booked). Fox Transfers does not accept any liability for any extra costs (e.g. hotel bills, flight tickets, etc.) howsoever incurred.
10.3. Driver fails to show up
In cases where a “payment-on-the-day” Transfer has been booked and the Driver fails to show up for the Transfer, the Passenger should make a claim against the Local Service Provider. Fox Transfers does not accept any liability for non-delivery of this type of service.
10.4. Limitation of liabilities
The liability assumed by Fox Transfers for various problems that may arise are as follows:
a) “No- Show”
Refund of Transfer fee (less any booking fee) if the Transfer has been prepaid, or, the cost of an alternative Transfer service to reach the destination Passenger have booked. Please note that this option can only be used if the original service provider is unable to provide Passenger with an alternative form of Transfer and the method of transfer should be comparable with the originally booked Transfer.
b) Road Traffic Injuries
Fox Transfers is not responsible for incidents that occur when taking the Transfer itself. Claims must be made against the Local Service Provider. Fox Transfers will assist Passenger by providing appropriate contact information.
c) Loss of or Damage to Luggage
Unless the Driver of Passenger Transfer vehicle has damaged the luggage during the Transfer, no claim can be made against Fox Transfers or the Local Service Provider for compensation. If the Driver is at fault, Fox Transfers will assist Passenger by providing appropriate contact information.
d) If there is some problem with the Fox Transfers Reservation system which is within its control, Fox Transfers will limit its compensation to the cost of the original transfer fee (less the booking fee) or the cost of an alternative form of Transfer for terms that apply.
Fox Transfers liabilities for cancellations and withdrawals of a shared scheduled Transfer service:
a) Except as provided in these terms and conditions, Fox Transfers will not be liable for any loss, damage, liability or cost suffered by the Passenger as a result of any cancellation or withdrawal of any shared scheduled Transfer service by the Local Service Provider, or any delay to or termination of the service by the Local Service Provider.
b) If the Local Service Providers cancels or withdraws a shared scheduled Transfer service shown on the Fox Transfers Website before it has commenced, due to circumstances within our reasonable control and the Passenger has made a booking for travel on the shared scheduled Transfer service concerned, Fox Transfers will have the option to:
i) Offer to transport the Passenger by means of another form of Fox Transfers service; or
ii) Cancel the reservation and allow the Passenger to claim a refund for the full amount of the fare excluding booking fees.
c) If a Passenger suffers or incurs any loss or injury as a result of the failure of the Local Service Provider to carry the shared scheduled Transfer service due to delay, breach of contract, negligence or the deliberate or negligent acts or omissions of any of their drivers, employees, agents or representatives, the Passenger should make a claim for recompense directly to the Local Service Provider whose details are shown on Reservation Vouchers issued by Fox Transfers.
11. Complaints Procedure
If Passenger wish to make a complaint about a Fox Transfers service this must be done so within 30 days from the date the Transfer in question took place. The complaint must be put in writing either by letter or e-mail. Telephone complaints will only deal with immediate problems at the time of taking the Transfer. If a Passenger arrives later than the time limit allowed for the Driver of the Transfer to wait for Passenger, Fox Transfers is unable to investigate Passenger complaint no matter what the reason is.
It is important that Passenger give Fox Transfers all the relevant facts when making a complaint as Fox Transfers fully investigates all complaints with our Suppliers.
We reserve the right to take up to 180 days to resolve the complaint where there are special circumstances involved and where it is not possible to find out all facts in the short term – e.g. serious road accidents, etc.
Local Service Providers have a strict procedure to follow including the production of documents needed to record the success or otherwise of a Transfer. If Passenger complaint is about a “No-show” i.e. Passenger Transfer did not arrive to pick Passenger up, the Driver is usually able to show where he/she was and at what time.
Fox Transfers reserves the right to bring a complaint to its conclusion if there is sufficient evidence that the complaint is not justified. No further investigation will take place if this is the case.
12. Data protection
The processing of personal data provided by the Passenger are controlled by Fox Transfers on the legal grounds, for the purposes and under the terms and conditions set forth in the Privacy Policy published on the Website. By sending the order, the Passenger confirms that he/she has read, understood and accepted the Privacy Policy.
13. Provisions regarding the content of the Website
13.1. Completeness, accuracy and up-to-date state of data
Fox Transfers updates the information on the available Transfers on the Website, and may change or delete it at any time. However, as the availability and terms of the Transfers are subject to change, Fox Transfers shall be not responsible for ensuring that the information published on the Website are complete, accurate and up to date at all times.
13.2. Intellectual Property
All Transfer descriptions, slides, photographs, images, maps, travel guides and other material on the Website are under legal protection of copyright belonging to Fox Transfers or its partners.
The Fox Transfers name, logo and all related product and service names, designs and slogans, the trademarks or service marks are owned by Fox Transfers. All other names, logos and all related product and service marks, designs and slogans used by other service providers on the Website are their own intellectual property.
13.3. Promotions
Promotional or discounted offers on the Website are provided at the discretion of Fox Transfers. All offers are subject to availability and may be withdrawn at any time.
13.4. Third Party
Reference on the Website to any products, services, processes, trade names, trademarks or other information about third parties does not imply or constitute an endorsement, sponsorship or recommendation by Fox Transfers. Links to other sites not operated or controlled by Fox Transfers are solely for the convenience of the Passenger. Fox Transfers is not responsible for any products, services, processes, trade names, trademarks or other information provided by third parties.
13.5. Limitation of liabilities
Fox Transfers is not responsible for:
a) the continuous and error-free operation of the Website;
b) the suitability of the information, products and services on the Website for any purpose;
c) any direct or indirect loss resulting from the use of the information on the Website.
14. Other provisions
14.1. Notifications
The Passenger acknowledges as communicated in writing the documents sent to the e-mail address provided by the Passenger and undertakes to secure the receipt of documents sent to the e-mail address specified until the termination of the contractual relationship.
In case of electronic correspondence between the parties, electronic documents and information stored on each party's computer system under reasonable security conditions shall constitute mutually accepted evidence of communication between the parties and of the conclusion and performance of the contract.
14.2. Complaint handling, settlement of disputes
Complaints are handled by Fox Transfers at 1041 Budapest, Csányi László street 34., with the same mailing address. Complaints can also be submitted via electronic mail via the following e-mail address: info@foxtransfer.eu. If the Passenger has attempted to resolve his complaint with Fox Transfers but has failed, then the Passenger may initiate proceedings with the competent arbitration body of the Passenger's domicile. The seat of the Conciliation Board of Budapest: 1016 Budapest, Krisztina krt. 99. III. em. 310., mailing address: 1253 Budapest, Pf.: 10., e-mail address: bekelteto.testulet@bkik.hu. In the event of the violation of the consumer protection rules Passengers may primarily contact to the territorially competent local district offices with their complaints. (http://jarasinfo.gov.hu).
14.3. Third Party Rights
Unless otherwise stated in this GTC, no person other than the Passenger will be able to pursue any claim against Fox Transfers.
14.4. Severability
If any provision of this GTC is void or becomes unenforceable, this will not affect the validity or enforceability of any of the other provisions thereof.
14.5. Modification of this GTC
Fox Transfers entitled to modify this GTC at any time. The revised GTC shall enter into effect after its publication on the Website.
Local Service Providers have the authority to modify any provision of this GTC.
14.6. Applicable law and jurisdiction
Matters not regulated in this GTC shall be governed by the Hungarian Law.
In the event of any dispute, the Hungarian Courts will have exclusive jurisdiction to deal with these issues.
1st of September 2019, Budapest
FOX TRANSFERS Kft.